Shipping policy

Order Processing

Orders are processed within 2 business days after payment is confirmed. Business days do not include weekends or holidays. During unusually busy periods, processing may take slightly longer.

Shipping Rates and Delivery

Available shipping options and charges are shown at checkout. Delivery estimates begin after the order has been processed and handed to the carrier. Carrier delivery times are estimates and are not guaranteed.

Tracking

When tracking is available, customers will receive a shipping confirmation email with tracking information after the order ships.

Shipping Address

Customers are responsible for entering a complete and accurate shipping address. Please contact us as soon as possible at ladyrheainc19@gmail.com if an address needs to be corrected. We cannot guarantee changes after an order has been processed or shipped.

Delays and Missing Packages

Carrier delays may occur because of weather, holidays, or other circumstances outside our control. If tracking shows an unusual delay or a package appears to be missing, contact us at ladyrheainc19@gmail.com so we can help investigate.

Damaged Shipments

If an item arrives broken or damaged during shipping, contact us within 7 calendar days of delivery with your order number and clear photographs of the item and packaging. Once verified, we will arrange a replacement. You will not be required to return the damaged item. All other sales are final.